An Inspector Calls
We had a brace of Hotel inspectors in to see us the other week. After all these years we know many of them, but in this case neither of them had been before. Inspectors generally come singly, book in advance, and do not declare themselves until checkout in the morning. At this stage they will sit down with whomsoever wants to discuss the visit, and go through their experience.
Some individuals in the industry seem to resent the inspecting bodies, but we have found them to be helpful, informative, and extremely knowledgeable. Anyone who visits several hundred establishments a year, and is trained in the job normally has a lot to offer if you care to ask questions beyond the “how did
we do?” level. Many inspectors have been chefs, hoteliers or wine buffs.